| Already Paid | Paid via MB | Bank to Validate |
| Paid via NB | No Action needed |
| Paid via BBPS link | Don't callback |
| Paid via UPI | Part Payment received |
| Paid via Bank transfer | Branch Follow-up needed |
| Paid at Branch | — |
| Paid via Payment Link | — |
| Others | Others |
| Inability to Pay | Job Loss / Business shutdown | PTP Given & Recorded |
| Medical Emergency | Branch Intervention needed |
| Temporary financial distress | — |
| Others | Others |
| Refuse to Pay | Higher Amount charged | Branch Intervention needed |
| Didn't borrow | — |
| Wants discount / Settlement | — |
| Won't pay wilfully | — |
| Others | Others |
| Hasn't Paid yet | Promise to Pay | Sent Payment link |
| Promise to Pay - Broken | Sent Account Details (UPI/BBPS) |
| Forgot to pay/oversight | Will visit branch |
| Others | Others |
| Callback | Callback at a different time | Re-try Number |
| Callback in a different Language | Call Back in [Language] |
| Call disconnected | Re-try Number |
| Ringing / Not picking up call | Re-try Number |
| Switched off / not reachable | Re-try Number |
| Info given to voicemail | — |
| Callback on alternate number | Manually Dial alternate number |
| Others | Others |
| Wrong Party | Info given to family member | Call alternate number |
| Wrong Number | — |
| Alternate Number received | — |
| Others | Others |
| Deceased / Death | — | Branch Intervention needed |
| Blank Call | — | Re-try Number |
| Busy on another call | — | Re-try Number |
| DNC / Do not call | — | Remove from calling list |
| Other reasons | — | — |
| Account Closed | — | Bank to Validate |
| Others | Others | Others |
